IT Services Built Around You
From unlimited remote helpdesk to hands-on, in-person support, we build a plan that fits your organization. Schools, churches, nonprofits, and businesses — we serve them all with the same personal care.
Simple, Predictable Pricing
One monthly fee, unlimited remote support, and no surprise bills. Plans scale from remote-only to full on-site coverage — you choose what fits.
Managed IT Services
We serve as your organization's dedicated IT department — handling everything from day-to-day helpdesk support to long-term infrastructure planning. Whether you need full remote coverage, regular on-site visits, or a co-managed model that augments your existing staff, we tailor the plan to how you actually work.
What's Included
- Unlimited telephone, email, AI chatbot, and remote helpdesk support
- Same-business-day ticket response
- 24/7 remote monitoring and management
- Server and network administration (LAN/WAN, VPN, firewalls)
- Data backup and disaster recovery planning
- VoIP phone system management
- Scheduled on-site technician visits (flexible hours)
- Co-managed IT option for organizations with existing staff
- Technology policy and procedure development
- Hardware repair and lifecycle management
- IT purchasing consultation and vendor management
Cybersecurity
Nonprofits and churches face 43% of all cyberattacks in North America, and K-12 schools saw a 92% increase in ransomware in 2024. We implement layered security tailored to your organization's needs, compliance requirements, and budget.
What's Included
- Firewall management and network security
- Endpoint protection and antivirus administration
- Email security and anti-phishing protection
- DNS and content filtering (CIPA-compliant for schools)
- Security awareness training and phishing simulations
- Access control and identity management
- Regular security audits and AI-enhanced vulnerability assessments
- Dark web monitoring for compromised credentials
- Incident response planning and support
- Cyber insurance readiness assessments
- Compliance-ready practices (FERPA, HIPAA, PCI as applicable)
Cloud & Workspace Management
We manage your cloud infrastructure — from Google Workspace to Microsoft 365 — ensuring your team can collaborate securely from anywhere. We handle the administration so you don't have to, including rollout of AI productivity tools like Copilot and Gemini.
What's Included
- Google Workspace administration
- Microsoft 365 management
- Microsoft Copilot and Google Gemini deployment and management
- User provisioning and de-provisioning
- Single sign-on (SSO) configuration
- Email system management and security
- Shared drive and file storage administration
- Cloud application integration
- Directory services and identity management
- Cloud backup and disaster recovery
- Nonprofit and education licensing assistance
Device Management
Windows, Mac, Chromebook, iOS, Android — we manage it all. From staff workstations to mobile devices, we keep your entire fleet patched, secure, and running smoothly across every platform your team uses.
What's Included
- Windows and Mac workstation management
- Chromebook fleet management and provisioning
- iOS and Android mobile device support
- Mobile Device Management (MDM) administration
- Patch and security update management across all platforms
- Application deployment and software auditing
- Hardware inventory and asset tracking
- Policy management across all endpoints
- Hardware repair coordination
- 1:1 device program support (for schools)
Education Specialists
Most schools hire separate vendors for managed IT, SIS administration, and state reporting. We do it all under one roof. Our roots are in education technology, and we offer specialized services that general IT companies simply can't match — from hands-on SIS administration to CALPADS certification and full FERPA/CIPA/COPPA compliance.
What's Included
- Aeries and PowerSchool SIS administration
- CALPADS state reporting and data submissions (Fall 1, Fall 2, EOY)
- Enrollment and registration management
- Master scheduling support
- Discipline and attendance tracking
- Student data integrity and compliance auditing
- State and federal compliance (FERPA, CIPA, COPPA — including 2025 COPPA amendments)
- E-Rate application and consulting support (Category 1 and 2)
- Content filtering and CIPA-compliant internet management
- SIS integration with LMS and other school systems
- Staff training on SIS and education technology platforms
- 1:1 Chromebook program management
- Co-managed IT for schools with existing tech staff
AI Integration & Automation
We don't sell AI hype — we deploy AI tools and agents that free up real time for your team and for ours. When routine tasks like reporting, data entry, and ticket triage are handled by AI, your staff can focus on their actual jobs — and our technicians stay available for the personal, hands-on support that can't be delegated to an agent. Every implementation starts with a focused pilot so you can see results before committing.
What's Included
- AI agent deployment for routine IT, helpdesk triage, and administrative tasks
- Microsoft Copilot and Google Gemini readiness assessments and deployment
- Workflow automation for reporting, data entry, scheduling, and notifications
- AI tool evaluation with vendor-neutral recommendations
- Staff training and adoption programs for AI tools
- AI governance and acceptable use policy development
- Data privacy and compliance review for all AI implementations
- Structured pilot programs — test before you commit
- Ongoing monitoring and optimization of AI workflows
Technology Consulting
We go beyond day-to-day support to serve as your virtual CIO — providing strategic technology guidance that aligns with your mission and budget. From new construction projects to network deployments, we help you plan and execute with confidence. And because we're a pure services company — not a reseller — our recommendations are always in your best interest, never driven by commissions.
What's Included
- Virtual CIO (vCIO) advisory services
- New construction and renovation technology planning
- Network design and deployment for new facilities
- Technology pilot program planning and evaluation
- Vendor-neutral product and service recommendations
- Vendor selection, negotiation, and procurement assistance
- Infrastructure assessments and upgrade roadmaps
- Budget planning and cost optimization
- Technology standards and policy development
- Project management for IT initiatives
Website Design & Hosting
We design, build, and host professional websites — from initial discovery through launch, with ongoing support and hosting. Clean, modern, and built to represent your organization well.
What's Included
- Stakeholder discovery and requirements gathering
- Content audit and site map planning
- Mobile-responsive design templates
- Content management system setup and training
- Staging site for review before launch
- Managed hosting on Formation Tech servers
- Post-launch development support
- SEO-friendly structure and navigation
- Accessibility compliance
Not Sure What You Need?
Every organization is different. Let us evaluate your current IT setup and recommend a plan tailored to your needs and budget.
Request a Free IT Assessment